Last updated: 2025
This Privacy Policy explains what personal information sg5 collects from members in the Philippines, how we use it, and the steps we take to keep it safe. By registering an account or using the platform, you agree to the practices described on this page.
A clear breakdown of the personal data sg5 gathers, how it is used, and the rights you hold as a member in the Philippines.
When you register for an sg5 account, we collect basic personal details including your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect account activity data such as login timestamps, device type, IP address, and browsing behaviour within the platform to help us detect fraud and maintain platform security. Financial information — including your preferred payment method, transaction history, and deposit or withdrawal records — is collected to process your PHP transactions accurately and in compliance with applicable regulations. If you contact our support team, we may retain records of those communications to improve our service and resolve any disputes that arise. All information collected is limited to what is genuinely necessary for the operation of the platform and the fulfilment of our legal obligations as a gaming operator serving members in the Philippines.
The personal data we hold is used primarily to create and manage your account, verify your identity, process deposits and withdrawals in Philippine pesos, and deliver the gaming services you have signed up for. We use your data to comply with our regulatory obligations, including anti-money laundering checks and responsible gaming monitoring, which are required for any licensed gaming platform operating in the Philippines. Aggregated and anonymised usage data may be analysed internally to improve platform performance, fix technical issues, and develop new features that better serve Filipino members. We may send you service-related communications — such as account security alerts, transaction confirmations, or important policy updates — using the contact details you provided at registration. We do not use your personal data for unsolicited marketing without your explicit consent, and we do not sell, rent, or trade your information to any third party for their own commercial purposes.
sg5 does not sell your personal information to third parties under any circumstances, and we take this commitment seriously as part of our responsibility to Filipino members. We may share limited data with trusted service providers — such as payment processors, identity verification partners, and technical infrastructure providers — who assist us in operating the platform, and all such partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we may be legally required to disclose personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we receive a valid legal request or are obligated to do so under applicable law. If sg5 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance where possible. Outside of these specific scenarios, your personal data remains within the sg5 platform and is not accessible to any unauthorised party.
We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or alteration, including encrypted data storage, secure transmission protocols, and access controls that limit who within the sg5 team can view sensitive member information. Account passwords are stored using industry-standard hashing techniques and are never stored in plain text; we strongly encourage all members to use a unique, strong password and to enable any additional security features available on the platform. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and members are also responsible for keeping their own login credentials confidential and reporting any suspected unauthorised access to our support team immediately. We conduct regular internal reviews of our security practices to ensure they remain appropriate for the risks associated with operating a gaming platform in the Philippines. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authorities in accordance with applicable Philippine data protection requirements.
As a member based in the Philippines, you have specific rights over the personal data we hold about you.
You have the right to request a copy of the personal data sg5 holds about you at any time. We will respond to verified access requests within a reasonable timeframe and provide the information in a clear, readable format. To submit a request, please contact our support team using the details available on the platform.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details directly through your member profile, or contact our support team for assistance with information that cannot be changed through the platform interface.
In certain circumstances, you may request that we delete the personal data we hold about you. Please note that we may be required to retain certain information for regulatory, legal, or fraud prevention purposes even after your account is closed. Our support team can advise you on what data can be removed and the process for making such a request.
You have the right to object to certain types of data processing, including any direct marketing communications. If you no longer wish to receive service-related messages from sg5, you can update your communication preferences through your account settings or by contacting our support team directly.
This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify registered members through the platform or via the contact details on their account. The most current version of this policy will always be available at this page, and continued use of sg5 after an update constitutes acceptance of the revised terms.
If you have any questions about how sg5 handles your personal data, or if you would like to exercise any of your data rights, our support team is available around the clock to assist members across the Philippines. You can also visit our FAQ page for quick answers to the most common privacy and account questions.